Will I receive a move-out guide or checklist?

Yes. We provide a digital move-out guide or checklist when your tenancy is coming to an end.

It explains the practical steps needed to return the apartment & helps you plan your departure.

What the guide covers

• The confirmed tenancy end date & final rent arrangements.
• Booking a final inspection or key handover.
• Cleaning expectations & disposal of unwanted items.
• Reporting damage & removing personal belongings.
• Taking final meter readings.
• Returning keys, fobs & parking credentials.
• Information about the final statement & tenancy deposit.
• Contacts for changing an appointment or asking a question.

We also explain development-specific instructions for lifts, loading areas & shared spaces. Westferry Wharf, for example, has different facilities from Ouseburn Court, so the arrangements are not identical.

If you cannot find your guide, contact your on-site management team with your apartment reference.

The guide is practical information. Your legally valid notice & tenancy agreement still determine the formal end date.