Will I receive confirmation that my deposit has been received and protected?

Yes. We will confirm receipt of your tenancy deposit & provide the relevant information about how it is held.

For apartments in England

We protect the deposit in a government-approved scheme within 30 days of receipt. You will receive the scheme details, deposit amount & legally required prescribed information within that period.

For Docklands Living in Dublin

We provide a signed & dated receipt showing the amount paid & confirm whether the landlord or an appointed agent is holding the deposit. Ireland does not use the mandatory English protection scheme.

What to keep

• Your payment confirmation or bank reference.
• The deposit receipt & any scheme certificate.
• Your tenancy agreement & check-in inventory.
• Information about how a dispute can be raised at the end of the tenancy.

If you have paid but cannot see a receipt or the expected protection information, reply to your tenancy correspondence with the payment reference so we can trace it. For England, see GOV.UK’s protection guidance.