Will I receive notice before inspections or maintenance visits?

Yes. We provide notice & make the appropriate arrangements before routine inspections or maintenance visits.

In England

We normally give at least 24 hours’ notice for a non-emergency visit & arrange it at a reasonable time. We explain the purpose, such as an inspection, repair or safety check.

In Dublin

Irish law requires respect for your peaceful occupation. Inspections & repairs should be arranged with your agreement & reasonable advance notice rather than carried out as unannounced visits.

If you cannot make the proposed time

• Reply to the appointment request as soon as possible.
• Explain any access or scheduling requirements.
• Offer a practical alternative where possible.
• Let us know if an adult will be at home, where relevant.
• Ask for identification if an unfamiliar contractor arrives.

We recognise that residents work, study & have other commitments. However, necessary repairs or legally required safety work cannot be ignored indefinitely, so we ask you to cooperate in arranging reasonable access.

Immediate emergencies are an exception where waiting for notice could put people or property at serious risk.