Will I receive receipts or invoices for my rent payments?

Yes. We can provide confirmation or a receipt for your rent payments, including a statement showing the amounts received against your tenancy.

Regular monthly payments do not always produce a separate invoice automatically, but your bank confirmation & our tenancy statement can help you track your account.

If you need proof of payment

• Check your bank record for the transaction date, amount & reference.
• Keep any payment confirmation sent after a successful transfer.
• Request a rent receipt or statement if you need one for your records, an employer or a financial application.
• Let us know the period you want the receipt to cover.

If the amount has been allocated to the wrong month or tenancy, send us the payment reference so we can investigate.

For joint tenants, the receipt normally relates to the tenancy payment, even if the housemates divide the money among themselves.

Please do not rely on an informal screenshot as proof that a transfer has been received by us; the account statement is the more reliable record.