Will someone show me around the apartment and building when I move in?

We provide an introduction to the apartment & the key building arrangements during check-in. This may be a short in-person explanation supported by our digital resident guide.

What we can help you locate

• Apartment access points, keys & fobs.
• Heating, hot water & other essential controls.
• Relevant utility meters or meter reading instructions.
• Bin stores, bicycle storage & permitted delivery entrances.
• Shared facilities, such as the gym & co-working space.
• Emergency contacts, fire instructions & the correct access routes.

We will also explain how to submit a maintenance request & record any issue you notice during the initial inspection.

Not every development offers the same services. For example, Westferry Wharf has a cinema room & guest suite, while Ouseburn Court has a simpler selection of shared facilities.

If your appointment is brief, you can refer to the digital guide afterwards. If you need an accessibility walkthrough or assistance with a particular system, tell us before move-in.