Maintenance, repairs & support
Find out how to report a problem, request a repair, get emergency assistance or contact our support team.
Reporting issues & requesting repairs
- Can I report a maintenance issue in a communal area?
- How can I check the status of a maintenance request?
- Can I upload photographs or videos of a maintenance problem?
- How do I report a maintenance issue or request a repair?
- Can I report maintenance issues through the resident app?
- What information should I include when reporting a maintenance issue?
- How quickly will maintenance requests be dealt with?
Emergency & out-of-hours support
- What should I do if there is a complete power outage?
- What should I do if I smell gas or suspect a gas leak?
- What counts as an emergency maintenance issue?
- How do I report an emergency outside normal working hours?
- How quickly will someone respond to an emergency maintenance request?
- What should I do if there is a serious water leak or flooding?
- What should I do if a smoke or carbon monoxide alarm sounds?
- Is emergency maintenance support available 24 hours a day?
Customer service & complaints
- How can I escalate a complaint if I am unhappy with the response?
- What happens after I submit a complaint?
- How long will it take to investigate and resolve my complaint?
- How do I contact Incremental Living's customer service team?
- How do I make a formal complaint?
- What are your customer service opening hours?
- How can I provide feedback or make a suggestion?
- Where can I seek independent help if my complaint remains unresolved?
Repairs, maintenance & inspections
- How are routine property inspections arranged?
- Will I be charged for repairs caused by accidental damage?
- Can I arrange for my own contractor to carry out repairs?
- Who is responsible for repairs and maintenance inside my apartment?
- Are repairs and maintenance included in my rent?
- Will I be notified about planned maintenance or building works?
- Do I need to be home when maintenance work is carried out?
- What should I do if a repair has not been completed properly?
- How often are safety checks and inspections carried out?
Internet, apps & access systems
- What should I do if the Wi-Fi in communal areas is not working?
- How do I report a fault with the building's intercom or electronic access system?
- How do I report problems with my apartment's broadband connection?
- Who is responsible for resolving internet connection problems?
- What should I do if a lift or other shared building equipment stops working?
Cleaning & communal areas
- How do I report a cleaning or hygiene issue in a communal area?
- Is cleaning inside my apartment included in my rent?
- How often are communal areas cleaned?
- Who is responsible for cleaning communal areas?
- Can I arrange additional cleaning services for my apartment?
- What should I do if I discover pests in my apartment or building?
Heating, water & electrical issues
- What should I do if I have low water pressure or no running water?
- What should I do if I have no hot water?
- How do I report a plumbing problem or blocked drain?
- What should I do if my heating stops working?
- What should I do if an electrical socket or light fitting stops working?
- What should I do if I notice damp, condensation or mould?
- How do I report a faulty appliance?